Frequently Asked Questions
Please scroll down to find answers to some of our most frequently asked questions. For ease, we have broken this up into the following sections: Arrival & Parking, The Trail, What Else is There For Us? Additional Needs and Accessibility and Cancellations.
Arrival & Parking
How do I access Wondrous Woods at Gosford House
You must arrive by car or taxi to Wondrous Woods. There is no pedestrian access to the event. Any visitors arriving at Wondrous Woods and entering the grounds on foot, do so at their own risk.
When do I need to be at Gosford House?
The time on your ticket is your allocated time to arrive for parking. We are asking all of our guests to arrive on time. Once on site you will be directed to a car parking space. Please adhere to our stewards directions as there is a planned parking strategy in place.
Do I need to bring a printed ticket?
No, you can just show us the barcode on your phone and we will scan that.
Can I take a taxi to the site?
Yes, please select the ‘taxi pass’ option when purchasing your tickets. Taxis returns should be pre-booked if required as there is no taxi stance. Please note that Ubers are not available in this rural location.
I can’t see a taxi pass option for the time I want to book?
This is because the session has now sold out so you will need to select an alternative timeslot.
How will I get to Gosford House?
Click the link to navigate to our page dedicated to finding Gosford House and how to get to Wondrous Woods.
Can I meet my friends or family on site?
Yes of course, you can meet them at the entrance to the trail once you have parked your cars.
I need another car pass for my timeslot but there is no more available?
Unfortunately this means the timeslot has now sold out and we will not be able to accommodate any additional cars.
Is there blue badge parking at Wondrous Woods?
Yes, we have a limited amount of blue badge parking available. Please ensure your blue badge is on display upon arrival and on our of stewards will direct you to the blue badge area.
The Trail
Is it hardstanding?
No, not all of the trail. Small sections are on matting, and some of it is on woodlands trails. Please remember this is a nature woodland environment and in many areas the path can be uneven and muddy!
Is the trail suitable for wheelchairs?
It's important to note that while we have accessible parking for those with mobility issues, the grounds trail at Gosford House is set in a natural environment. The natural terrain of the parkland and woodland, while picturesque, can be uneven and challenging for wheelchairs with gravel-surfaced areas as well as woodland tracks, which have been affected by the recent weather. While we are doing our best to make the trail as inclusive and accessible as possible, your comfort and safety are our top priorities. However, please be aware that attending the grounds trail will be at your own risk. We kindly request that you exercise caution, wear appropriate footwear, and take any necessary precautions during your visit.
Is it suitable for buggies?
The trail is a mixture of hardstanding, sections of matting, grass and woodland. Most buggies will be fine with this, however if you have a big wheel / off-road buggy this is what we would recommend!
Are there loos?
Yes, there are loos at arrival and exit points, as well as on the trail itself. There are also accessible loos which have baby changing facilities.
Are there baby changing facilities?
Yes, in the accessible loos at arrival and exit points, as well as on the trail itself.
Can we walk the trail again?
Yes, you are welcome to!
How long will It take to walk the trail?
We would expect you to be with us for approx 1.5 hours.
Are there stewards on site?
Yes, they are positioned throughout the route.
Are dogs allowed?
Sorry no. Only assistance dogs are allowed as there is a lot of ground based electrical equipment.
Is alcohol permitted?
No. Please don't bring alcohol into our site, we will confiscate any alcoholic products.
Can I smoke / vape?
Please don’t smoke or vape on the trail.
Are there any show times without children?
Whilst there are no rules on this, we are operating later shows where we expect less of our junior friends to join us.
Can we take pictures?
Of course! We just ask that you don't block the trail and keep to the rules on current social distancing. We'd love you to share your pictures and hashtag them too! #WondrousWoods
What is the photography and videography policy?
When you enter Wondrous Woods, you enter into a magical world and one where photography, audio, and video recording may occur. Our terms and conditions state that by entering into the grounds, you consent to this. Please click here to read full terms and conditions for further information.
Can I use a drone?
No, drones are strictly not permitted.
What should I bring and wear?
Dress for the Scottish Winter! Wellies are recommended or sturdy boots - this is a rural trail! Wrap up warm, remember your gloves and bring your waterproofs when required. Please don’t bring an umbrella - see below!
Can we light a fire in the woods?
No sorry and no BBQs either!
Is there somewhere I can leave my belongings?
No. Any belongings that you do not want to carry with you should be left with your vehicle. Please note that GC Live, 21CC Group and Wondrous Woods are not liable for any damage or theft that may occur while you are attending.
Do we get access to the house?
No sorry, this is a fully outdoors event.
Are you running a relaxed performance evening?
Yes we are aiming to have a relaxed performance this year again. Please watch this space for confirmation.
Can I bring an umbrella?
We would advise against bringing an umbrella as there are several areas throughout the trail where umbrellas will cause obstructions or may get caught on things overhead. Bring a good waterproof hooded jacket instead!
Who do I contact about lost property?
Please email us on info@wondrouswoods.com
What else is there for us?
Is there food available?
Yes, there will be food vendors on site - we will have hot drinks, hot chocolate, churros, donuts, delicious burgers - meat & vegetarian options, and fork food options too!
Is there any merchandise?
Yes! We are so excited to have Woody the Owl soft toys, Wondrous Woods Pom Pom Hats and lovely ethical Wondrous Woods tote bags too! These can be bought either at the outlet near catering or at Woody’s Shop near the end of the trail.
Cancellation
What happens if wondrous woods is cancelled?
In the unlikely event that a date is cancelled due to extreme weather, we would look to transfer your booking to another date or time slot.
How will you let me know if it is cancelled?
Please join our social media feeds for all notifications: Facebook, Instagram and Twitter as well.
What if I am travelling from a distance - will you let me know in time?
Any cancellation of a date will be made no later than midday on that date.
My night has been cancelled - will I get my money back?
Our first priority is to offer you an alternative date and time - we want you to see the show! If we are unable to find you something suitable, we will offer you a refund (minus booking fees).
My date is cancelled - I would like another date.
Of course, we will work with you to offer alternative dates and times - we want you to see the show!